This is a specific set of skills that don’t belong to a particular niche, industry, or job; they are general skills that can be transferred between jobs, departments and industries. Employers often value these skills because they can be used in so many ways in the workplace.
The top three transferable skills that employers look for are:
Customer Service:
Customer service skills are the traits and characteristics used to help customers, clients or colleagues in the workplace while creating a positive working environment. Customer service is often considered a necessary soft skill and is often used in industries, professional settings and roles including call centres, hospitality, retail, sales etc.
Customer service skills help foster loyalty between a company and its employees, and excellent customer service skills can contribute to a good company reputation.
Don't forget good customer service skills apply to internal customers too!
Communication:
Being able to communicate well is perhaps one of the most basic employability skills.
Verbal communication is about communicating clearly and concisely with others, whether it is with a customer or colleague.
At work, you are required to present information to a range of audiences both inside and outside the business. Not all of these people will have an understanding of your work, so being able to communicate with clarity, and articulating your ideas in a logical, organised, and effective way is important.
Written communication is also important. Good writing skills are as important as being able to speak to someone clearly. Check out our blog on The Importance of Maths and English.
Many employees will be asked to prepare reports and explain specific information about products, services and business operations.
The majority of written communications are created to encourage the reader to take some form of action, so you must be able to demonstrate a natural ability to write persuasively and engage the reader.
Team working:
Collaborative working is a must for any organisation. Employers want to see their staff work together toward the achievement of common goals. Effective teamwork involves sharing credit and accepting responsibility for your own work, being receptive to the ideas and suggestions of your colleagues, building rapport and relationships with staff across all areas of the business, and establishing effective communication channels to avoid duplicated work, mistakes, or other problems.
Transferable skills are an essential part of working life, they give you the confidence and skills to gain employment sooner rather than later. Find out how we can help you build your transferrable skills get in touch with Inspira’s Career advisers for free practical and personalised support today.
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